Our Quality Assurance Policy

Robinson Moore & Associates Ltd is committed to delivering services of the highest quality to our customers. We recognise the importance of quality assurance in meeting customer expectations, regulatory requirements, and industry standards.

Our Approach:

  1. Quality Management System (QMS): We have established and maintain a robust Quality Management System (QMS) that outlines the processes and procedures for ensuring product/service quality. Our QMS is aligned with applicable regulatory requirements and industry best practices.
  2. Continuous Improvement: We are dedicated to continuous improvement in all aspects of our operations. We regularly review and evaluate our processes, systems, and performance metrics to identify areas for enhancement and implement corrective actions as necessary.
  3. Compliance: We adhere to all relevant laws, regulations, and standards governing our industry. Our products/services are designed, manufactured, and delivered in compliance with applicable quality and safety requirements.
  4. Customer Focus: We prioritise customer satisfaction and strive to exceed customer expectations with every interaction. We actively seek feedback from customers to understand their needs and preferences, and we use this information to drive improvement initiatives.
  5. Employee Training and Development: We invest in the training and development of our employees to ensure they have the knowledge, skills, and resources necessary to maintain product/service quality. We provide ongoing training on quality assurance practices, regulatory requirements, and customer service excellence.
  6. Supplier Quality Management: We work closely with our suppliers to ensure they meet our quality standards and requirements. We conduct supplier evaluations, audits, and performance reviews to assess their capabilities and adherence to quality criteria.
  7. Risk Management: We proactively identify and mitigate risks that may impact product/service quality, customer satisfaction, or regulatory compliance. We have processes in place to assess, prioritise, and manage risks effectively.
  8. Transparency and Accountability: We promote transparency and accountability throughout our organisation. We establish clear roles, responsibilities, and expectations for quality assurance, and we hold ourselves accountable for meeting quality objectives and targets.

This statement serves as our commitment to quality and is endorsed by the management team. We are dedicated to upholding the principles outlined herein and ensuring that quality remains at the forefront of our business operations.